Happy Customer

Customer Resolution

Introduction

At Happy Customer, we value our customers and are committed to providing exceptional customer service. We are proud to be a BBB Accredited Business, upholding the highest standards of ethical business practices. This Customer Resolution Document outlines the communication

and resolution path for addressing customer complaints to ensure a fair and efficient resolution process.

II.Scope

This document applies to all customer complaints received by Happy Customer, including complaints related to:

Training content and delivery
Customer service interactions
Website and online platform issues
Billing and payment discrepancies
Any other concerns or grievances

III.Complaint Submission

Customers can submit complaints through any of the following channels:

Online Form: Submit a complaint through the dedicated form on the Happy Customer website (happycustomerllc.com/contact.
Email: Send a complaint email to support@happycustomerllc.com.
Phone: Call the customer support hotline at 1-877-77-HAPPY during business hours (9:00 AM to 5:00 PM EST).
Mail: Send a written complaint to Happy Customer, Attn: Customer Support, 1170 Amber Park Drive, Suite 160, Alpharetta, GA 30009.

IV.Complaint Handling Process

Acknowledgement: Upon receiving a complaint, Happy Customer will acknowledge receipt within 2 business days through the same communication channel used by the customer.
Initial Assessment: A dedicated customer support representative will review the complaint to understand the nature of the issue and gather relevant information.
Resolution: The customer support representative will strive to resolve the complaint within 5 business days. If the issue requires further investigation or escalation, the representative will inform the customer and provide an estimated resolution timeframe.

Escalation: If the customer support representative cannot resolve the complaint, it will be escalated to the Operations Manager or a designated senior staff member. The escalated complaint will be reviewed and addressed within 10 business days.
Communication: Happy Customer will maintain regular communication with the customer throughout the resolution process, providing updates and seeking additional information as needed.
Resolution Confirmation: Once the complaint is resolved, Happy Customer will confirm the resolution with the customer and ensure their satisfaction.

V.Follow-Up

Within 7 business days of the resolution, Happy Customer will conduct a follow-up communication with the customer to ensure their satisfaction and address any remaining concerns.
Feedback received during the follow-up will be used to improve customer service and prevent similar issues from occurring in the future.

VI.Record Keeping

Happy Customer will maintain records of all customer complaints, including the date received, nature of the complaint, resolution steps taken, and outcome.
Complaint records will be retained for a minimum of 2 years for quality assurance and reporting purposes.

VII.Legal Considerations

Happy Customer will adhere to all applicable laws and regulations regarding consumer protection and data privacy.
In the event of a legal dispute, Happy Customer will seek to resolve the matter through mediation or arbitration before resorting to litigation.

VIII.Continuous Improvement

Happy Customer is committed to continuously improving its customer resolution process.
Regular reviews of complaint data and customer feedback will be conducted to identify trends and areas for improvement.

IX.BBB Accreditation

Happy Customer is proud to be a BBB Accredited Business. We adhere to the BBB Standards for Trust, including building trust, advertising honestly, telling the truth, being transparent, honoring promises, being responsive, safeguarding privacy, and embodying integrity.

X.Contact Information

If you have any questions or concerns about this Customer Resolution Document, please contact:

Operations Manager Happy Customer 1170 Amber Park Drive, Suite 160 Alpharetta, GA 30009 Email: support@happycustomerllc.com Phone: 1-877-77-HAPPY

XI.Effective Date

This Customer Resolution Document is effective as of November 23, 2024.

Disclaimer: This Customer Resolution Document is intended to provide general guidance on the complaint handling process. Happy Customer reserves the right to modify or update this document at any time without prior notice.